• Customer Center
• Order issues

I received an incorrect product

We deeply regret the inconvenience.

Contact the Seller corresponding through its user-area-contact orders in case of a product supplied by Carethy please contact our Customer Care.

You need to send a photo file that can demonstrate the issue mentioned:

- Photo of product received
- Photo of the bar code of the article in question
- Box photo sticker including the carrier

Upon receipt of this information, they will contact you to resolve the case.