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Manage my account

What is My Account?

Your personal account is your own account you sign in to after entering your username and password. In this account you will have access to all Carethy functions such as the number of points on your account, view your pending or previous orders, contact the customer service, etc ...

How can I create an account on Carethy?

To create an account on Carethy.co.uk, simply provide us with your email address, check your inbox, verify your email address and follow the steps to signup.

How can I add a new adress to my adress book?

It is very easy. In your Account you will see where all your information appears, and you will find the link "Edit or add adress". 

How can I create a secure password?

A secure password mix letters and numbers. Our advice may be to create words where the vocals where number, for exemple letter A = 4: M4RT4

How can I sign out of My Account in Carethy?

To get out of your "My Account" space in Carethy you have to click in "Sign out", at the right part of the screen. 

How do I cancel my subscription to the newsletter?

If you currently receive newsletters, go to a previous newsletter and at the bottom of the page, you will find a link in which you can unsubscribe. Your email address will be removed from our database. Please allow 48 hours for the change to take place.

Can I change my username, my email address or password?

Yes. This is possible. You just need to log in to your account and click "Edit Data", then you can make the required changes.

What can I do if I have forgetten my password?

At the top of the website, you can log on to your personal account. If you have forgotten your password, enter the email address used for the account and click on the link "Forgotten password".

You will receive an e-mail with the instructions on how to reset your password.

What happens when you close the account?

To close a customer account please get in touch with our customer service team using the contact us section on our website. 

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